Not Just Software

An Extension of Your IT Team

SimpleTek is an IT and software company that helps mid to large-size organizations gain control of their telecom expenses using the Vigilance system. Vigilance combines the power of software efficiency with a team of industry experts, providing a complete expense management solution. The Vigilance system focuses on two key areas – Expense Management and Mobile Management.

Grow your IT & Accounting team overnight with the addition of Simpletek + Vigilance on your side. No one expects a dashboard alone to run your telecom services. SimpleTek’s experts continuously analyze your metrics and solve problems, including forecasting future technology, and dealing with immediate employee and vendor support issues.

  • Be in the know
    Your personal Vigilance consultant is your insider with the expertise to give you what you need to make excellent data-informed decisions.

  • Lower your stress
    We handle your difficult employee calls, data overages, and that one insisting on getting the latest mobile device/software release.

  • Stop sitting on hold
    We manage your vendors, contracts, negotiating better plan rates, and responding to vendors is our pleasure.

CORE BELIEFS

Respect & Compassion

It is our heart’s desire to operate our business based on good Biblical principles, treating all with respect and compassion.

Do the right thing

Being truthful in all we say and do, our team acts with integrity and honesty and focus on putting ourselves in the shoes of others. We will do the right thing, above revenue, price, or consequences.

Think Big

We never settle for less than excellence in everything we do, challenging the convention of what is possible in order to better meet the needs of our customers.

Make a difference every day

With a constant push to be our best, the focus is on solutions. Every day, we seek to be inspired to make an impact through knowledge, talents, passion, and hard work.

Balance

Knowing that healthy staff and family life is fundamental to maintaining a joyful heart, we stress adhering to structured business hours. Balance is key to serving well our customers and vendors for lasting success we can all be proud of.

Knowledge

Always open to learn new things, we will seek wise counsel as quickly as possible when an issue or question outside of our knowledge base or experience comes up.

Service

In order to serve our customers with integrity and grace, we will give our best effort. Your feedback, positive and constructive will be taken seriously to help us grow and improve.

Finances

It will be our goal to always be fair in what we charge vendors and customers for our services, and to be good and responsible stewards of those resources.

Fundamental Belief

We believe that above all, it is vital to desire to serve and honor God through our services, attitudes, and actions, that these would bring Him glory.

Mike Dohack, Founder & CEO

Meet Mike, Founder of SimpleTek

Restoring Balance in a Complex Industry

SimpleTek wasn’t built to chase trends. It was built to fix an imbalance.

In 1985, Mike Dohack began working in telecommunications and quickly noticed something that would define the rest of his career: businesses were at a disadvantage. Telecom providers understood tariffs, pricing structures, and contract language inside and out. Most businesses did not.

The result? Complexity, confusion, and unnecessary expense.

Rather than accept it, Mike did something different. He spent years studying telecom tariffs and rate structures, digging deep into how the industry truly worked. He negotiated one of the nation’s first alternative access agreements. He built long-distance and local exchange companies - not simply to operate them, but to understand the core cost components from the inside out.

“Knowledge levels the playing field” - Mike Dohack

In 1989, the foundation of SimpleTek was formed with a simple but powerful mission: help businesses secure the best value for their communication investments through expertise, integrity, and disciplined management. As the industry evolved, adding long-distance competition, CLECs, resellers, mobility, and cloud systems - complexity multiplied. Businesses weren’t just overspending. They lacked clarity.

By the mid-1990s, SimpleTek expanded beyond consulting into operational support, serving as an outsourced telecom department for organizations across the country. But Mike saw something more was needed. The real breakthrough came after more than a decade of development: the creation of SimpleTek’s proprietary Communication Lifecycle Management platform, later branded as Vigilance.

Launched in 2013, Vigilance unified expense management, contract tracking, vendor oversight, inventory management, and mobility into a single, integrated system - paired with expert human oversight. Because software alone isn’t enough.

Throughout this journey, Mike’s leadership has remained grounded in stewardship. SimpleTek operates on principles of integrity, fairness, respect, and service. Doing the right thing has always mattered more than short-term revenue.

One of the areas Mike is most proud of is SimpleTek’s work supporting mission-critical organizations, including the 988 Suicide & Crisis Lifeline. Ensuring reliable communications for organizations that serve individuals in crisis is more than a contract - it’s responsibility. For Mike, protecting infrastructure that saves lives reinforces why control, clarity, and reliability matter.

Today, SimpleTek continues to evolve - expanding mobility management, automation, and platform capabilities - while staying rooted in the same mission that started it all:

Restore balance.
Provide clarity.
Serve with integrity.

Have Questions? You’re Not Alone.

Here are clear, simple answers to the most common problems we solve for finance, IT, and operations teams.

  • SimpleTek takes telecom, mobile, and technology expense management off your team’s plate. We give you clear visibility into your costs using our platform, Vigilance™, and our experts handle the work - auditing bills, managing vendors, fixing errors, and optimizing plans. You get clarity. We handle the complexity.

  • Yes. SimpleTek centralizes all your telecom, mobile, and cell phone expenses - including invoices, devices, lines, contracts, and vendors - into one clear view using Vigilance™. This makes it easy to see what you have, what you’re using, and what you’re paying for.

  • Vigilance™ is SimpleTek’s expense management platform. It gives you real-time visibility into your telecom, mobile, and technology spend. But it’s not just software - SimpleTek’s team actively uses Vigilance™ to monitor, audit, and take action on your behalf.

  • No - and that’s the difference. Vigilance shows the data. SimpleTek fixes the problems.
    Most tools stop at reporting. SimpleTek combines software and human experts who:

    • Audit invoices

    • Find errors and waste

    • Manage vendors

    • Optimize plans

    • Handle ongoing changes

  • BYOD allows employees to use their personal smartphones or tablets for business purposes. While this can reduce hardware costs and offer flexibility, it requires clear policies and structured oversight to ensure company data remains secure and devices are properly managed.

    Without defined processes, BYOD can create challenges around security, inventory tracking, access control, and offboarding.

  • A structured BYOD program uses mobile device management (MDM) tools, defined enrollment standards, and clear policies to separate corporate data from personal content.

    This allows organizations to secure business applications, manage access, and remove company data when needed - without invading employee privacy.

    When properly managed, BYOD can balance flexibility with accountability.

  • That’s exactly what SimpleTek is built for. We handle vendor communications, billing reviews, and issue resolution so your team doesn’t have to. Most clients get hours of time back every month by removing this work from internal staff.

  • Yes. SimpleTek provides full mobile and cell phone expense management, including:

    • Device and line tracking

    • Plan management and optimization

    • Carrier invoice management

    • Disconnects and changes

    • Ongoing monitoring and reporting

    Whether you call it mobile, cell phone, or mobility management - we cover it.

  • Yes. Vigilance™ helps identify unused lines, outdated plans, billing errors, and wasted services, and SimpleTek’s team takes action to fix them. This reduces waste and prevents the same problems from coming back.

  • Yes. SimpleTek handles vendor communications for you - including disputes, changes, and updates. If you’ve ever spent hours on hold with a carrier, that’s exactly the kind of work we remove from your team.

  • Both - but time comes first. SimpleTek is designed to save your team time by removing manual work, vendor calls, and invoice chaos. Cost savings usually follow naturally when things are managed correctly - but the biggest win is getting your time and focus back.

  • It starts with an audit. We review your telecom, mobile, and technology environment, bring your data into Vigilance™, and identify:

    • Errors

    • Waste

    • Risks

    • Optimization opportunities

    Then SimpleTek’s team starts managing and monitoring everything going forward.

  • SimpleTek works with mid-sized and growing organizations that want better control over their telecom, mobile, and technology expenses - without adding more internal work.

  • Spreadsheets show you data. They don’t fix anything.
    Vigilance™ gives you live visibility, and SimpleTek’s team takes action - with vendors, plans, invoices, and issues -so problems actually get solved.

  • Most clients see:

    • Fewer billing errors

    • Less time spent on invoices and vendors

    • Better visibility and control

    • Ongoing optimization

    • And yes - lower costs over time

    But the biggest result is less chaos and more time back for your team.

  • Start with an audit. We’ll show you what’s really happening in your telecom, mobile, and technology expenses - and where SimpleTek can save you time, money, and headaches.